Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Divine Devs website at divinedevs.in and all associated services ("Services") provided by Divine Devs ("we," "us," or "our"), registered and operating from Chennai, Tamil Nadu, India.

By accessing our website, submitting a project enquiry, or engaging us for any service, you confirm that you are at least 18 years of age (or have parental/guardian consent), have read and understood these Terms, and agree to be legally bound by them.

These Terms apply alongside any separate project agreements, service contracts, or proposals we may issue to you. In the event of any conflict, the specific project agreement takes precedence.

2. Our Services

Divine Devs provides the following categories of digital and technical services:

• Web Development (websites, web applications, e-commerce platforms)
• Digital Marketing (SEO, paid advertising, social media, content marketing)
• IoT & Engineering Projects (embedded systems, smart automation, project solutions)
• CAD Design & 3D Modelling (technical drawings, renders, 3D printing files)
• Graphic Design (branding, logo design, marketing collateral, packaging)
• Data & Business Analytics (dashboards, ML models, business intelligence)

The specific scope, deliverables, timeline, and pricing for any engagement are defined in a written proposal or agreement provided to you before work commences. We reserve the right to decline any project at our sole discretion.

3. Client Responsibilities

To enable us to deliver our Services effectively, you agree to:

• Provide accurate information: Supply complete, accurate, and timely project requirements, content, assets, and feedback as reasonably requested.
• Timely responses: Respond to design proofs, revision requests, and approvals within the agreed timelines. Delays caused by late client feedback may extend project delivery dates accordingly.
• Authorised materials: Ensure that all content, images, logos, text, and materials you provide to us do not infringe any third-party intellectual property rights. You indemnify us against any claims arising from materials you supply.
• Lawful use: Use our deliverables only for lawful purposes and in compliance with all applicable laws and regulations.
• Single point of contact: For larger projects, designate a primary contact person authorised to provide feedback and approvals on your behalf.

4. Project Engagement & Payment

Proposals and Quotes: All project quotes are valid for 30 days from the date of issue. Acceptance of a quote constitutes agreement to the scope and pricing stated therein.

Payment Terms:

• A non-refundable advance payment (typically 50% of the total project value) is required before work commences.
• The remaining balance is due upon project completion and before final file handover, unless otherwise agreed in writing.
• For ongoing retainer services, invoices are issued monthly in advance and are due within 7 days of issue.

Late Payments: Payments overdue by more than 14 days may incur a late fee of 2% per month on the outstanding balance. We reserve the right to pause or suspend work on any project with outstanding invoices.

Refund Policy: Advance payments are non-refundable once work has commenced, as they compensate for time and resources allocated to your project. If a project is cancelled after partial completion, payment is due for work completed up to the date of cancellation, calculated at our standard day rate.

Scope Changes: Any changes to the agreed project scope that require additional work will be quoted separately and must be approved in writing before the additional work begins.

5. Intellectual Property

Client ownership upon full payment: Once full payment is received for a project, you own the final deliverables created specifically for you (logos, website code, designs, reports, etc.). We assign all intellectual property rights in the deliverables to you at that point.

Our retained rights: We retain ownership of:

• All preliminary concepts, drafts, and rejected design directions not selected for the final deliverable.
• Any proprietary tools, frameworks, templates, or code libraries we have developed independently and used in your project. You receive a non-exclusive licence to use these as part of your deliverable, but not to resell or sub-licence them.

Portfolio rights: Unless you specifically request otherwise in writing, we reserve the right to showcase completed work in our portfolio, website, social media, and marketing materials. We will never disclose confidential business data or sensitive client information in any showcasing.

Third-party assets: If your project uses licensed stock images, fonts, plugins, or other third-party assets, you are responsible for ensuring you have the appropriate licences for your intended use.

6. Confidentiality

We understand that you may share sensitive business information during our engagement. We agree to:

• Keep all non-public information you share with us strictly confidential.
• Not disclose your confidential information to any third party without your prior written consent, except where required by law.
• Use your confidential information only for the purpose of delivering the agreed services.

We are happy to sign a mutual Non-Disclosure Agreement (NDA) before any project discussions if required. Please request this at the start of your enquiry.

Confidentiality obligations survive the termination of any project engagement for a period of 3 years.

7. Warranties & Disclaimers

Our warranties: We warrant that our Services will be performed with reasonable skill, care, and professional diligence in accordance with the agreed specifications. We do not warrant that our deliverables will be entirely free from defects, but we will use commercially reasonable efforts to remedy any material defects reported within 30 days of delivery at no additional charge.

Disclaimer of other warranties: Except as expressly stated above, our Services are provided "as is" and "as available" without warranty of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No guarantee of results: In particular for digital marketing services, we make no guarantee of specific business outcomes such as search engine rankings, follower counts, lead volumes, or revenue growth. Marketing results depend on many factors outside our control. We will always act in good faith with industry-standard expertise.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Divine Devs and its team members shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.
• Loss of profits, revenue, business opportunities, or goodwill.
• Any damages arising from third-party content, services, or platforms used in connection with your project.

Our total liability to you for any claim arising out of or relating to these Terms or our Services shall not exceed the total fees paid by you to us in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Termination

By you: You may terminate an active project engagement at any time by providing written notice. Payment is due for all work completed up to the date of termination. The non-refundable advance is not returned.

By us: We reserve the right to terminate or suspend our Services immediately and without refund if you:

• Breach any material provision of these Terms and fail to remedy it within 7 days of written notice.
• Engage in abusive, threatening, or harassing behaviour towards our team.
• Request work that is illegal, unethical, or violates third-party rights.
• Fail to make payment within 30 days of the due date after written notice.

On termination, all licences to use deliverables not yet fully paid for are immediately revoked.

10. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of India, specifically the laws applicable in the state of Tamil Nadu.

In the event of any dispute arising from or relating to these Terms or our Services, both parties agree to first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute.

If negotiation is unsuccessful, the dispute shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chennai, Tamil Nadu, India. The language of arbitration shall be English.

You agree that any legal proceedings arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or services. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify active clients via email where appropriate.

Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions about these Terms, or wish to discuss a specific project arrangement, please contact us:

We aim to respond to all legal enquiries within 5 business days.